FAQ

🛒 Ordering with Vapepie

Q: How do I place an order onvapepuffs.shop/?
1️⃣ Add your favorite vape products to the cart.
2️⃣ Click“Checkout”to proceed.
3️⃣ Enter youremail,shipping address, andpayment details.
4️⃣ Apply anydiscount codebefore completing payment.
5️⃣ You’ll receive aninstant order confirmation email.

💡Tip:Orders placed before3 PM (PDT)ship within24–48 hours.

🚚 Shipping & Delivery

Q: Where does Vapepie ship from?
We utilize aglobal networkto serve you best:

• 🇺🇸USA:Ships from our local warehouse inCalifornia

• 🇩🇪Germany/Europe:Ships from ourEU warehouse in Berlin

• 🌎International:Ships from our global hub inShenzhen, China

Q: What are the typical shipping times?

• U.S. Warehouse(California):3–5 business days

• Germany/Europe (Berlin):3–7 business days

• International (U.S./EU/CA/AU):8–15 business days
  (Australia orders are processed via Sydney & Melbourne hubs.)

Q: How can I track my order?
Once shipped, you’ll receive atracking number via email.
You can also track here:vapepuffs.shop/tracking

Q: My tracking hasn’t updated — what should I do?
Tracking info may take24–48 hoursto update.
If there’s no change after that, contact us:
📧[email protected]
💬WhatsApp:+1 (857) 891-9649

Q: Can I choose where my order ships from?
You can select items marked“U.S. Warehouse”or“International Warehouse.”
Note: Mixed orders (local + international) will always ship from Shenzhen.

Q: Do you offer free shipping?
✅Yes!Free shipping on ordersover $59.99 (U.S. warehouse).
For international orders, pricing istax-inclusive (DDP)— no customs surprises!

💳 Payments & Security

Q: What payment methods do you accept?
Visa • MasterCard • American Express • Discover • PayPal • Google Pay • Apple Pay

Q: Is it safe to order online from Vapepie?
Absolutely. We useSSL & AES-256 encryption— your info is never stored or shared.

Q: PayPal isn’t working — what should I do?
Due to atemporary service review (until Nov 5), please usecredit card payment.
Your data remains100% secureunder our encryption system.

🎁 Discounts & Promotions

Q: How do I use a discount code?
Enter your promo code in the“Discount”box at checkout and clickApply.

Q: Can I combine multiple codes?
Onlyone discount codeper order unless otherwise stated.

Q: Do you offer wholesale or bulk discounts?
Yes — contact us for wholesale pricing:
📧[email protected]
💬WhatsApp:+1 (206) 307-4698

🔄 Order Changes, Returns & Cancellations

Q: How can I change or cancel my order?
Contact us before11:00 PM (PDT)on the same day at[email protected].

Q: What if my order has missing or incorrect items?
Email us yourOrder Numberand aphoto (under 2 MB)— we’ll reship for free.
Keep the wrong items as agift 🎁!

Q: What is your return policy?
Check our[Return Policy Page].
We accept returns fordefective or incorrect itemswithin7 daysof delivery.

🔒 Privacy & Data Protection

Q: Is my personal data safe?
Yes — all data isencryptedand never shared with third parties (except as required by law).

Q: Does Vapepie store my payment information?
No — all payments are processed throughsecure gateways, and weneverstore your card info.